Key Takeaways
- Electric and manual wheelchairs and carts are available at designated points across Masjid an-Nabawi (Prophet’s Mosque)
- Field teams are stationed throughout the central area to guide elderly and disabled pilgrims directly to prayer spaces and facilities
- Interactive maps via QR codes at mosque gates provide real-time navigation support in multiple languages
Masjid an-Nabawi (Prophet’s Mosque) in Madinah is running a full suite of accessibility services for elderly pilgrims and those with disabilities during Hajj 2026, covering mobility, guidance, crowd management, and emergency support.
Wheelchairs, Carts, and Adapted Infrastructure
Electric and manual wheelchairs and carts are stationed at fixed locations across the mosque. Pathways, entrances, and elevators have been adapted to support unassisted movement through the mosque’s interior and open courtyards.
Dedicated routes and prayer areas have been set aside specifically for elderly pilgrims and those with disabilities, reducing the need to navigate crowded general access zones.
On-the-Ground Guidance Teams
Field teams are operating at fixed points throughout the central area around Masjid an-Nabawi (Prophet’s Mosque).
Their role is to walk pilgrims directly to prayer areas, restrooms, and key facilities, as well as to manage the flow of movement during busy prayer times to prevent congestion and maintain safety.
Smart Navigation and Multilingual Support
QR codes placed at the mosque’s gates link to interactive maps showing accessible routes, elevator locations, and service points.
Guidance and orientation support is available in several languages, making the system accessible to the international mix of pilgrims arriving for Hajj 2026.
Restrooms, Healthcare, and Emergency Readiness
Accessible restrooms equipped for elderly and disabled use are available across the mosque’s facilities.
Healthcare and emergency services are integrated into the central area operations, ensuring that any medical need can be addressed quickly without disrupting the pilgrim’s visit.
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