Key Takeaways
- Three Umrah companies have been suspended for failing to provide approved accommodation to pilgrims.
- The Ministry obligated the violators to immediately secure housing for all affected pilgrims.
- Legal action is being taken against the foreign agents contracted with these companies.
The Saudi Ministry of Hajj and Umrah has suspended three Umrah companies after detecting serious violations related to accommodation services.
The companies failed to provide pilgrims with housing according to the approved contractual programs, despite these services being documented in their agreements.
The Ministry confirmed that it discovered a number of pilgrims arriving in the Kingdom without the accommodation they were promised.
This constitutes a clear violation of the regulations governing services for pilgrims and visitors to the Prophet’s Mosque.
In response, the Ministry immediately obligated the violating companies to secure accommodation for all affected pilgrims.
Legal action is now being taken against the foreign agents contracted with these companies, in coordination with relevant authorities.
The Ministry emphasized that the measures were carried out in accordance with approved legal frameworks to ensure the protection of pilgrim rights, prevent future violations, and maintain the quality of services provided to the guests of Allah.
The Ministry affirmed that it will not tolerate any shortcomings or breaches of contractual obligations.
“The rights of the pilgrims are a top priority, and the quality of services provided is a red line that cannot be crossed,” the Ministry stated.
All Umrah companies and institutions have been called upon to fully comply with approved regulations and provide services exactly as contracted.
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