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Saudi Hajj Hotline Handles 134,000 Calls Since June in 11 Languages

August 6, 2026

The Care Center for Guests of the Most Merciful, reachable through the unified number 1966, continues to answer pilgrim calls around the clock in more than 11 languages.

Saudi Hajj Hotline Handles 134,000 Calls Since June in 11 Languages

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The center has received over 134,000 calls since the start of the Umrah season on June 1, 2026, with a 91.45% satisfaction rate and an average response time of 3 seconds
During Hajj 1447H, the center handled over 330,000 calls with zero missed calls and a 93.13% satisfaction rate
The Ministry of Hajj and Umrah operates the center through a digital system connected to field centers and partner agencies

Round-the-Clock Support in Over 11 Languages

The Care Center for Guests of the Most Merciful, accessible through the unified number 1966, is a core part of Saudi Arabia’s communication system for pilgrims and visitors. It offers support, guidance, and a channel for questions, complaints, and feedback, operating 24 hours a day in more than 11 languages. This work supports the goals of Saudi Vision 2030 and the Guests of the Most Merciful service program.

The Ministry of Hajj and Umrah said the center runs on a combined digital and operational system linked to field centers and related agencies. This connection speeds up responses, improves how requests are processed, and directs pilgrims to the right services and channels. The center also tracks complaints and measures pilgrim satisfaction from arrival to departure.

Call Volumes and Response Times

Since the Umrah season began on June 1, 2026, the center has received over 134,000 calls, with an overall satisfaction score of 91.45% and an average response speed of 3 seconds.

During Hajj 1447H, the center handled over 330,000 calls, with an average response speed of 10 seconds and zero missed calls. Satisfaction with the services provided during Hajj reached 93.13%.

Season	Calls Received	Avg. Response Time	Missed Calls	Satisfaction Rate
Hajj 1447H	330,000+	10 seconds	0	93.13%
Umrah 1447H (since June 1)	134,000+	3 seconds	Not specified	91.45%

Quality Standards and Coordination

The center follows the COPC quality standard for continuous improvement, alongside automating its work processes and strengthening coordination with partner agencies. This supports faster service and higher efficiency for pilgrims.

The Ministry of Hajj and Umrah said the center remains ready to receive calls from pilgrims and visitors through the unified number 1966, 24 hours a day, and encouraged pilgrims to use its services whenever needed.