Domestic Pilgrims will receive compensation in case of any issues related to the accommodation.
In the recent turn of events, the Ministry of Hajj and Umrah has announced a few terms to ensure the safety and comfort of the pilgrims.
The Ministry stated that in case the Hajj service providers fail to deliver appropriate accommodation at the Holy sites the pilgrims will get compensation. Moreover, if the delay is more than two hours the pilgrims will receive a compensation of 10% of their package value.
Pilgrims have the right to file a complaint with the relevant authorities in such circumstances. If the violation again occurs, and it is observed by the authorities for a second time, the compensation percentage can be increased to a maximum of 15% of the package value.
If the service provider fails to deliver accommodation, the ministry will ensure housing under its supervision, in coordination with the Coordination Council for Domestic Pilgrims Facilities, with all expenses to be borne by the Hajj service provider.
If the provided accommodation does not adhere to the contract terms, the service provider must rectify the situation within two hours.
Pilgrims will be compensated based on the delay, with compensation set at 5% of the package value. Compensation also extends to delays in tent services at the Holy Sites, with pilgrims waiting over two hours eligible for compensation from their package value.
In case a pilgrim is not provided with housing upon arrival at the tent facility, they will receive compensation of 2% of the package value, not less than SR300.
If the service provider fails to furnish accommodation, the ministry will step in to provide housing, with expenses covered by the service provider.
Pilgrims encountering accommodation contrary to the contract terms can file a complaint, and if validated, will receive compensation of 10% of the package value, not less than SR1,500. The ministry emphasizes that rectification of such violations must occur within two hours.
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