---
title: "Two Holy Mosques Authority Wins Prestigious Service Award"
url: "https:\/\/theislamicinformation.com\/news\/two-holy-mosques-authority-wins-prestigious-service-award\/"
type: "post"
updated: "2025-12-11"
description: "General Authority for Care of Two Holy Mosques receives Bronze Award at Saudi Customer Experience Awards for innovative pilgrim service initiative."
taxonomies: ["News","Makkah","Saudi Arabia"]
---

# Two Holy Mosques Authority Wins Prestigious Service Award

Source: https://theislamicinformation.com/news/two-holy-mosques-authority-wins-prestigious-service-award/
Updated: 2025-12-11

**Key Takeaways**

- Recognized at Customer Experience World Forum for service excellence
- "Tahalul Min Al-Nisk" initiative served 1.7 million pilgrims free of charge
- Won Bronze Award at 2025 Saudi Customer Experience Awards

---

**MAKKAH** — The General Authority for the Care of the Two Holy Mosques has earned the Bronze Award at the 2025 Saudi Customer Experience Awards for its innovative "Tahalul Min Al-Nisk" initiative.

The honor was presented during the Customer Experience World Forum, recognizing the program's success in enhancing services for Umrah and Hajj pilgrims.

The award-winning initiative has provided streamlined ritual completion services to over 1.7 million pilgrims without charge since its implementation.

Authority President Sheikh Dr. Abdulrahman Al-Sudais described the recognition, "This achievement demonstrates our dedication to placing the pilgrim experience at the center of our operations,".

The "Tahalul Min Al-Nisk" program specifically addresses logistical challenges pilgrims face during ritual completion, utilizing digital solutions to reduce processing times and physical burdens.